TensCare - Case Study

Update and Management of TensCare's IT systems

We were recommended to TensCare in Epsom by their new office manager who we had previously worked with. Their IT support was non-existent, there was no structure, no documentation or back up of any of the client data. Once their server had been down for two weeks!

TensCare are Europe’s largest distributor of TENS machines, export to over 40 countries worldwide through retail pharmacies, hospitals and online.

IT Support

We started by taking a full audit of the network and computers. We found that the server had not been backing up the data for weeks. PC security updates were very out of date and they had been given poor advice about keeping Windows XP running. We spent a weekend on site where we optimised and checked every computer. We installed new i3/i5 Windows 10 PCs to replace ageing XP PCs.

Tenscare Website

We have progressed with their IT support and replaced their aging Windows Server with a Synology Rack Mounted NAS (Network Attached Storage); installed multiple new PCs and Laptops; configured business-grade data back up to a second NAS, along with cloud back-up directly from the main Synology NAS.

We also installed cloud-managed Bit Defender anti-virus, set up virtual PCs so that remote staff (in China, Canada, New Zealand & USA) can access the network in their UK/Epsom office and set up dedicated Sage data PCs.

This has all improved the running of their business; staff don’t now need to wait weeks for IT support and we now maintain and manage all their IT systems on a weekly and monthly basis.

MS Office/ Hosted Exchange

In 2018 we migrated their aging MS Exchange Email system over to MS Office 365 Exchange and Business software and upgraded all their PCs to Office365 versions of Word/Excel/PPoint & Outlook. It took 3 days to export and import all their messages/calendars/contacts over and reset back up signatures and email settings. The project went really well and has greatly increased their working efficiency, for example it has totally reduced their spam email as each person was getting up to 70% of all messages each day being spam.

IT Upgrades and expansion

More recently we have implemented multiple back up and redundancy systems for data protect, installed CCTV and re-located their Coms Room.

When the Covid Pandemic of 2020 struck, we quickly purchased and configured 25+ Lenovo ThinkPad laptops to allow the staff to work from home while still being able to access the NAS and all their data in the Epsom office and the office PCs.

In 2021 they were award The Queens Award for Enterprise. 

We continue to work for TensCare who are expanding and ensure they have the most up to date systems.  

 

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